ONLINE STORE REGULATIONS
HOLLYWOOD HAIR

§ 1 GENERAL PROVISIONS

1. The online store available at: https://hollywoodhair.pl/collections is run by Klaudia Duszyńska, conducting business activity under the name Hollywood Hair Klaudia Duszyńska, at the following address: ul. Belwederska 40/3, 00-594 Warsaw, NIP: 5060093284, REGON 14736547.

2. These Regulations define, among others, the general terms and conditions of use of the Online Store, including the rules for placing Orders for Products available in the Online Store, the deadline for Order completion, available payment methods, terms of delivery of Products and the rules for submitting and considering complaints.

3. The terms used in the Regulations mean, respectively:

1. Price - the gross remuneration amount (including tax) specified in Polish zloty, due to the Seller as a transfer of ownership of the Product to the Customer in accordance with the concluded Sales Agreement,
2. Order Form - an electronic service provided by the Seller as part of the Online Store enabling the Customer to place an Order, in particular by adding a Product to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment,
3. Customer - a natural person with full legal capacity or acting through an authorized representative: a legal person or an organizational unit without legal personality, to which the law grants legal capacity, who has concluded or intends to conclude a Sales Agreement with the Seller. If the Customer is a natural person with limited legal capacity, they are required to obtain the effective consent of their legal representative to place an Order and conclude a Sales Agreement, and to provide such consent to the Seller if requested.
4. Consumer - a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity, within the meaning of Article 22(1) of the Act of 23 April 1964 - the Civil Code,
5. Customer Account - an electronic service provided by the Seller as part of the Online Store that allows the Customer to create a personalized account in the Online Store. The Customer Account allows the Customer to save and store information about their address details for shipping Products, change this information, track their Order status, and access their Order history.
6. Shopping Cart - an electronic service provided to the Customer within the Online Store, enabling him to place an Order for one or more Products, or to enter discount codes enabling a Price reduction under the terms and conditions specified in separate Promotion regulations,
7. Product – a movable item made available in the Online Store along with its components, marked with a Price and subject to a Sales Agreement. A Product shall be understood as the goods referred to in Article 2, Section 4a of the Act of 30 May 2014 on Consumer Rights,
8. Promotion - special conditions of sale of Products, including e.g. a reduction in the Price or delivery costs, which were proposed by the Seller within a specified period, and which the Customer may use under the terms specified in separate regulations,
9. Regulations - these regulations of the Online Store,
10. Online Store - sales website run by the Seller, available at: https://hollywoodhair.pl/collections ,
11. Website - website run by the Seller, available at: https://hollywoodhair.pl/ ,
12. Seller - Klaudia Duszyńska running a business under the name Hollywood Hair Klaudia Duszyńska at the following address: ul. Belwederska 40/3, 00-59 Warsaw, NIP: 5060093284, REGON 147365472,
13. Sales Agreement - a sales agreement within the meaning of the Civil Code, the subject of which is the sale of a Product by the Seller to the Customer in exchange for payment of the agreed Price under the terms and conditions set forth in these Terms and Conditions. The sales agreement is concluded between the Customer and the Seller using means of distance communication, after the Seller accepts the Order in accordance with the terms and conditions set forth in these Terms and Conditions. The Terms and Conditions constitute an integral part of the sales agreement.
14. Electronic service - a service provided electronically within the meaning of the Act of 18 July 2002 on the provision of services by electronic means, by the Seller to the Customer via the Online Store,
15. Content - text, graphic or multimedia elements that are posted and distributed within the Online Store by the Seller, the Customer or another person using the Online Store,
16. Order - a declaration of intent submitted by the Customer expressing the direct will to conclude a Distance Sales Agreement, submitted using means of distance communication, specifying the Product for which the Customer submits an offer to conclude a Distance Sales Agreement and the Customer's data necessary to conclude and perform the Distance Sales Agreement.

4. The Regulations are made available to Customers free of charge via the Website in a form that allows this document to be downloaded, saved on an external medium, and saved in any way, including printing.

5. The Regulations are addressed to both Consumers and entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise.

6. Each Customer is required to read and accept the Terms and Conditions no later than the time of placing an Order or registering a Customer Account. Acceptance of the Terms and Conditions is voluntary, but necessary to conclude a Sales Agreement and use certain services provided by the Seller (e.g., creating a Customer Account).

7. All announcements, advertisements and price lists regarding the Products presented in the Online Store are, in accordance with the relevant provisions of the Civil Code, an invitation to conclude a contract and do not constitute an offer within the meaning of the law.

8. All rights to the Online Store and Website, in particular copyrights, intellectual property rights to their name, internet domain, as well as to available forms, templates, logos, trademarks, texts, graphics, photos, legal documents, and other content posted by the Seller, belong to the Seller, and may only be used with the prior written consent of the Seller. In particular, it is prohibited to copy, reproduce, modify, or distribute any part of the Website and Online Store or any of their aforementioned elements without the prior written consent of the Seller.

§ 2 SELLER'S CONTACT DETAILS

1. In order to exercise the rights specified in the Regulations, the Customer may contact the Seller in the following way:

1. via traditional mail to the following address: ul. Belwederska 40/3, 00-59 Warsaw,
2. via e-mail to the e-mail address: kontakt@hollywoodhair.pl ,
3. via the dedicated "contact" form available on the Website,
4. by phone: +48 509 890 280.

2. The Online Store does not provide additional means of online communication referred to in Article 12, paragraph 1, point 3a of the Act of 30 May 2014 on consumer rights.

3. The Seller establishes a single point of contact for recipients of indirect services, in accordance with Article 12 of the Digital Services Act (Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC) at the email address: kontakt@hollywoodhair.pl . The Seller establishes a contact point for state authorities and the European Union and the Digital Services Council for the purposes of applying the Digital Services Act (Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC) at the email address: kontakt@hollywoodhair.pl .

§ 3 ELECTRONIC SERVICES IN THE ONLINE STORE

1. The Seller provides the following Electronic Services to Customers electronically via the Online Store:

1. Customer Account,
2. Order form,
3. Basket.

2. The Customer Account enables the Customer to use additional functionalities of the Online Store, such as: saving and storing information about the Customer's address data relevant to the shipment of Products, changing this data, tracking the status of the Order, and accessing the Order history.

3. The Customer Account can be used after registration. To do so, the Customer is required to:

1. completing the registration form available on the Website called "Create an account" by providing the following data: name and surname, e-mail address,
2. assigning an access password,
3. read and accept the Regulations and Privacy Policy by checking the appropriate box in the form,
4. confirming the willingness to create a Customer Account by activating the link in the e-mail sent by the Seller to the e-mail address provided in the registration form.

4. The agreement for the provision of Electronic Services regarding the Customer Account is concluded upon the Customer receiving confirmation of Customer Account registration, sent by the Seller to the email address provided by the Customer in the registration form. The service is provided free of charge for an indefinite period. Logging in to the Customer Account is done by entering the login (email address) and password provided by the Customer during Customer Account registration.

5. The Customer has the right to terminate the contract for the provision of electronic services regarding the Customer Account (delete the Account) at any time and without giving any reason by sending an appropriate request to the Seller via:

1. e-mail to the e-mail address: kontakt@hollywoodhair.pl or
2. via the dedicated "contact" form provided on the Website.

6. The Seller may terminate the Customer's contract for the provision of electronic services regarding the Customer Account at any time with a 30-day notice period in the event of important reasons understood as:

1. changing the scope of the provision of services by introducing new, modifying or withdrawing existing functionalities or services covered by the Regulations by the Seller,
2. change in the method of providing services due to technical or technological reasons,
3. a change in legal provisions or interpretation that significantly affects the provision of services by electronic means,
4. the Customer's inactivity in the Online Store and no logins to the Customer Account for a period of at least 3 years (which is dictated by the need to protect Customers' personal data).

7. The Seller has the right to terminate the agreement for the provision of Electronic Services regarding the Customer Account with immediate effect if the Customer grossly violates the provisions of the Regulations regarding the use of the Service after a prior ineffective request to the Customer to cease the violations within 7 days from the date of delivery of the request.

8. Order Form and Shopping Cart. Use of the Order Form begins when the Customer adds the first Product to the Shopping Cart in the Online Store.

9. The Order Form requires the Customer to provide the following information: name and surname, address (street, house/apartment number, postal code, city, country), email address, and contact telephone number. Additionally, the Order Form requires the Customer to indicate: the location and method of delivery of the selected Product, and the payment method. For Customers who are not Consumers, the company name and Tax Identification Number (NIP) are also required.

10. The Shopping Cart allows you to place an Order for one or more Products (by adding selected Products to the Cart), display a summary of the Price of individual Products and all Products together, enter discount codes to reduce the Price on the terms specified in separate Promotion regulations, add a note to the Order, determine and modify the Order data (in particular the quantity of Products, delivery address, delivery method, payment method).

11. The electronic service, which includes the Order Form and Shopping Cart, is provided free of charge and is a one-time service. The service ends when the Order is placed via the Form or when the Order is terminated earlier.

12. Electronic services are provided 24 hours a day, 7 days a week, subject to paragraph 12.

13. The Seller undertakes to provide electronic Services continuously and uninterruptedly, but reserves the right to temporarily discontinue the Services due to the need to perform maintenance, service work, or modifications to the Website and Online Store. The Seller will inform the Customer of the temporary discontinuation of the Services for the above reasons by means of a notice posted on the Website and Online Store, indicating the expected duration of the aforementioned disruptions to the provision of Services.

14. The Customer is obligated to provide accurate data. The Customer is prohibited from tampering with the content, structure, graphics, or operation of the Customer Account, Order Form, Shopping Cart, Online Store, or Website, or from taking any action that could disrupt or damage them.

15. It is prohibited for the Customer to provide content of an illegal nature, as well as false or misleading content, content that is contrary to the law, good customs or infringes the personal rights of third parties.

16. Complaints related to the provision of Electronic Services by the Seller may be submitted by the Customer:

1. via e-mail to the e-mail address: kontakt@hollywoodhair.pl or
2. via the dedicated "complaints" form available on the Website or
3. in writing to the following address: Hollywood Hair Office, ul. Belwederska 40/3, 00-59 Warsaw.

17. A complaint should include in particular: the Customer's identification data (e.g. name and surname, e-mail address provided during registration of the Customer Account or in the Order Form), a description of the matter to which the complaint relates, the date of occurrence of the problem justifying the submission of the complaint and the Customer's contact details to which the Seller should send a response, provided that the requirements specified above are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

18. The Seller will respond to any complaint submitted regarding the provision of Electronic Services immediately, no later than within 14 days from the date of its receipt.

§ 4 TECHNICAL REQUIREMENTS

1. In order to use the Online Store, including browsing Products in the Online Store and placing Orders, the Customer should have computer hardware and software that meet the following minimum technical requirements:

1. having a computer or other electronic device with access to the Internet,
2. the Customer having an active e-mail account (does not apply to displaying the Website and browsing Products in the Online Store),
3. access to the current version of the web browser: Google Chrome, Firefox, Microsoft Edge, with cookies, JavaScript, HTML5 enabled.

2. The Seller does not guarantee the proper operation of all functionalities of the Online Store in a situation where the Customer uses hardware or software that does not meet the minimum technical requirements specified in paragraph 1 above.

3. The Seller reserves the right to make changes to the technical parameters necessary for the proper functioning of the Online Store. The Customer will be notified by the Seller in advance of any changes affecting the ability to use the Online Store by means of a notice posted on the Website and/or in the Online Store.

§ 5 SPECIAL RISKS RELATED TO THE USE OF SERVICES PROVIDED ELECTRONICALLY

1. The Seller informs that the use of the Internet, including the Electronic Services provided by the Seller, despite the use of systems protecting against unauthorized actions by third parties, may be associated with particular threats.

2. The basic risks associated with the use of the Internet, including the Services provided by the Seller electronically, include:

1. malware - various types of scripts or applications intended to perform harmful, criminal or malicious activities (in particular viruses, worms, Trojans (Trojan horses), keyloggers, dialers),
2. obtaining confidential personal information (phishing) - in particular passwords and logins by impersonating a trustworthy person or institution,
3. spam - unsolicited electronic messages sent simultaneously to many recipients, usually containing advertising content,
4. spyware - programs that track the Client's activities, which may collect information about the Client and send it to the author of the program (usually without his knowledge and consent),
5. intrusion into an IT system using tools such as a rootkit or exploit.

3. To avoid the threats indicated in paragraph 2 above, it is recommended that electronic devices used to connect to the Internet be equipped with appropriate measures to minimize these threats. Protection against the threats indicated above can be provided in particular by using:

1. up-to-date antivirus software,
2. firewall,
3. data transmission encryption,
4. not opening e-mails of unknown origin and attachments,
5. installation of preventive programs to detect and prevent intrusions into the IT system,
6. regular system scanning with antivirus and antimalware software,
7. using programs and applications from a legal source,
8. each time you read the information about the license and installation of programs and applications.

4. The Seller declares that it applies technical measures and takes actions aimed at minimizing the risks and threats specified in paragraph 2, with the reservation that there are no methods of complete and full protection against the indicated undesirable actions.

§ 6 RULES FOR ORDER EXECUTION AND CONCLUSION OF THE SALES AGREEMENT

1. The Customer may place an Order after prior, free registration in the Online Store within the Customer Account or without registration.

2. In order to place an Order, the Customer should:

1. select the Product presented in the Online Store and add this Product to the Cart,
2. if he/she does not have a Customer Account, he/she is obliged to complete the Order Form to the extent necessary to place the Order,
3. if he/she has a Customer Account, he/she should log in to the Customer Account (by providing the login (e-mail address) and password) and confirm in the Order Form that the data required to place the Order are up-to-date,
4. read and accept the Regulations and Privacy Policy by checking the appropriate box in the form,
5. select the type of shipment (method of delivering the Product),
6. choose one of the available payment methods,
7. confirm your will to place an Order by clicking the "Order and pay" button (or another button with equivalent wording).

3. The Order Form requires the Customer to provide the following information: name and surname, address (street, house/apartment number, postal code, city, country), email address, and contact telephone number. Additionally, the Order Form requires the Customer to indicate: the delivery location and method of the selected Product, and the payment method. For Customers who are not Consumers, the company name and Tax Identification Number (NIP) are also required.

4. Clicking the "Order and pay" button (or another button with equivalent wording) is equivalent to placing an Order. The Customer has the option to verify the Products covered by the Order and make changes until the Order is placed.

5. Placing an Order constitutes the submission by the Customer to the Seller of an offer to conclude a Sales Agreement for the Products that are the subject of the Order.

6. By placing an Order, the Customer consents to receiving an invoice/bill and other settlement documents in electronic form to the e-mail address provided by the Customer in the Order Form.

7. After verifying the placed Order, the Seller shall immediately send to the Customer an electronic message to the e-mail address provided by the Customer in the Order Form containing:

1. confirmation of the conclusion of the Sales Agreement and all its essential terms and conditions as well as a bill/invoice regarding the Order;
2. information about the impossibility of accepting the offer for the Product placed as part of the Order (e.g. due to lack of payment).

8. Subject to the provisions of the Regulations to the contrary, the Sales Agreement is concluded upon confirmation by the Seller of the offer from the Order, i.e. sending to the Customer the e-mail referred to in paragraph 7 point (a) above.

9. Each Order correctly placed by the Customer and accepted by the Seller receives an individual code allowing the identification of the placed Order.

10. The Order shall be deemed to have been placed correctly if all data allowing for the correct identification of the Customer and all data necessary for the correct execution of the Sales Agreement by the Seller and the issuance of an accounting document confirming the conclusion of the Sales Agreement are entered in the Order Form.

11. If it is impossible to accept all or some of the offers submitted as part of the Order, the Seller will immediately contact the Customer in order to:

1. inform the Customer about the impossibility of accepting all offers submitted as part of the Order or
2. confirmation whether the Customer consents to the execution of the Order in the part in which the Seller accepted the offer to conclude the Sales Agreement.

12. If it is impossible to accept all or some of the offers submitted as part of the Order, the Sales Agreement for the Products indicated by the Seller shall not be concluded, and the Seller shall immediately, no later than within 14 days, refund the payments made by the Customer (regarding the amounts due for the Products for which the Sales Agreement has not been concluded).

§ 7 PAYMENT METHODS AND TERMS

1. Product prices are included in the descriptions of individual Products available in the Online Store. All prices are expressed in Polish zloty, are gross prices, and include VAT. The prices quoted do not include shipping costs. The Seller will inform the Customer of the total Product Price and the amount of shipping costs, as well as any other possible costs that the Customer will be required to incur in connection with the Sales Agreement before placing the Order and concluding the Sales Agreement.

2. The Seller provides the following payment methods for ordered Products in the Online Store:

1. payment by fast electronic transfer: the list of available banks is visible after selecting the transfer option in PayU,
2. payment using the mobile payment system under the service mark "BLIK",
3. credit card payment: Visa, MasterCard, Maestro,
4. deferred payments (Klarna),
5. cash on delivery (payment to the supplier upon delivery).

3. The payment methods available for a given Order may depend on the Products covered by the Order or the selected delivery method and are presented in the Online Store before the Customer places the Order and before concluding the Sales Agreement.

4. If the Customer chooses:

1. cash on delivery, the Customer is obliged to pay for the Order upon delivery,
2. payment by quick transfer, payment using the mobile payment system under the service mark "BLIK", deferred payment or payment by credit card, the Customer is obliged to make the payment when placing the Order.

5. Settlements of transactions when choosing payment by quick transfer, payments using the mobile payment system under the service mark "BLIK", deferred payment or credit card payment are carried out through trusted payment intermediaries, in accordance with the Customer's choice.

6. If the Seller does not receive payment from the Customer, the Seller may contact the Customer by phone or by sending an email to the address provided by the Customer in the Order Form to provide a payment reminder. Failure to pay within 3 days of placing the Order, and then within an additional 3-day period, will result in the Seller not accepting the offer submitted by the Customer as part of the Order. In such a case, the Order will be canceled and the Sales Agreement will not be concluded.

7. If the Customer chooses cash on delivery, failure to collect the Product and make the payment, despite the setting of an additional, appropriate deadline by the Seller, constitutes a condition terminating the Sales Agreement.

8. If the Customer has chosen and paid in advance, failure to collect the Product within the specified time limit and failure to collect the Product within the additional time limit specified by the Seller constitutes a condition terminating the Sales Agreement. In such a situation, the Seller will refund the Customer the payments made immediately upon receiving the Product back, but no later than 14 days after termination of the Sales Agreement.

§ 8 DELIVERY METHODS AND TIMES

1. Product delivery is carried out within the territory of the Republic of Poland. In exceptional cases, depending on the shipping location, the quantity of Products ordered, and the Customer's preferred delivery method, the Seller may agree to ship Products outside of the Republic of Poland. In such cases, delivery costs are individually agreed with the Customer before placing the Order and concluding the Sales Agreement.

2. Delivery of Products is subject to payment, unless the concluded Sales Agreement stipulates otherwise (e.g., the Seller may offer free delivery after reaching a certain Order value or for specific Products). The Customer is informed about the available delivery costs for Products before placing the Order and concluding the Sales Agreement.

3. Available delivery methods may depend on the payment method chosen by the Customer.

4. Delivery of the Products takes place via an external carrier (courier company), selected by the Customer when placing the Order.

5. The Seller typically delivers within 3 business days from the date the Order is confirmed and the Customer has paid in full for the Products covered by the Order. If the Customer chooses cash on delivery, delivery is typically made within 3 business days of the Customer successfully placing the Order.

6. The total delivery time of the ordered Products includes:

1. the time it takes for the Seller to prepare the order for shipment (up to 3 business days from the date of confirmation of the Order by the Seller and full payment by the Customer for the Products covered by the Order). In the case of ordering multiple Products, the Order will be forwarded for delivery after the Product with the longest preparation time is prepared;
2. Product delivery time by the selected carrier (courier company). The carrier's shipping time is indicated each time the Order is placed and depends on the type of Product ordered and the deadlines specified by the carrier.

7. The Seller reserves the right to extend the delivery time in extraordinary circumstances (e.g., sales or promotional campaigns), of which the Seller will inform the Customer prior to placing the Order and concluding the Sales Agreement. In the event of an extension of the Order preparation period or the Product delivery deadline, the Seller reserves the right to contact the Customer by phone or email to inform them of the new planned delivery date.

8. The Seller informs that when accepting a Product shipment from the carrier (courier company), the Customer should (if possible) verify with the delivery person whether the Product has been delivered in its entirety, free from damage or defects. If the Product is damaged by the carrier, the Customer should complete a damage report and immediately inform the Seller of the situation. Before selecting a delivery method, it is recommended to verify the terms and conditions of the selected carrier. Appropriate regulations regarding potential complaints regarding delivery and the method of reporting possible damage to the shipment are determined individually by the carriers and are available on the websites of the companies providing the delivery.

§ 9 RIGHT OF WITHDRAWAL FROM THE SALES CONTRACT (PRODUCT RETURN)

1. A consumer who has entered into a distance or off-premises contract may withdraw from it without giving any reason and without incurring any costs, other than those arising directly from legal provisions, within 14 days of taking possession of the purchased Product. If the Sales Agreement covers more than one Product, the time limit indicated above runs from the date of taking possession of the last Product covered by the Sales Agreement.

2. To meet the deadline, it is sufficient for the Consumer to submit a declaration of withdrawal from the concluded Sales Agreement to the Seller before its expiry.

3. The Customer may submit a declaration of withdrawal from the Sales Agreement in accordance with the template constituting Annex No. 1 to the Regulations (however, this is not obligatory) in the following form:

1. by post (registered mail) to the following address: Hollywood Hair Office, ul. Belwederska 40/3, 00-59 Warsaw,
2. via e-mail to the following e-mail address: kontakt@hollywoodhair.pl.

4. The Consumer is obligated to return the Product to the Seller immediately, no later than 14 days from the date on which they withdrew from the Sales Agreement. The Consumer should secure the returned Product so that it is not damaged during transport. To meet the deadline, it is sufficient to return the Product to the Seller before its expiry. The Consumer may return the Product to the following address: Hollywood Hair Office, ul. Belwederska 40/3, 00-59 Warsaw

5. In the event of effective withdrawal from a Sales Agreement concluded at a distance, the Sales Agreement shall be deemed not to have been concluded.

6. The Seller is obligated to immediately, but no later than within 14 days from the date of receipt of the Consumer's declaration, refund all payments made by the Consumer, including the costs of Product delivery (excluding additional costs resulting from the Consumer's chosen delivery method other than the cheapest standard delivery method available in the Online Store). The Seller may withhold the refund until the returned Products are received or proof of shipment is sent to the Seller, whichever occurs first. The Seller is not obligated to reimburse the costs incurred by the Consumer in connection with returning the Product to the Seller as a result of submitting a declaration of withdrawal from the Sales Agreement.

7. If the Consumer exercises the right to withdraw from the Sales Agreement, the Seller shall refund the payment using the same payment method that was used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for him.

8. If the Consumer exercises their right to withdraw from the Sales Agreement, the Consumer is liable for any reduction in the value of the Product resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Product, or from improper protection of the Product when returning it to the Seller. Liability may include, in particular, the inability to offer the Product for sale as a full-fledged product, the costs of re-attaching labels and security elements to the Product, as well as the costs of restoring the Product to a condition that allows it to be offered for sale again in the Online Store, including the costs of examining the product by a specialist and the costs of removing any defects identified as a result of such examination (to the extent that such defects result from the Consumer using the product beyond what is necessary to establish its nature, characteristics, and functioning).

9. The statutory right to withdraw from the Sales Agreement does not apply to the Consumer in the cases specified in Article 38 of the Act of 30 May 2014 on Consumer Rights. In particular, this right does not apply in relation to the Sales Agreement:

1. in which the subject of the provision is a non-prefabricated Product, manufactured according to the Customer’s specifications or intended to meet his individual needs,
2. in which the subject of the provision is a Product delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,
3. in which the subject of the provision are Products which, due to their nature, are inseparably connected with other items after delivery.

10. The provisions of paragraphs 1-9 shall also apply to a natural person concluding a contract directly related to his or her business activity, when the content of the contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of the business activity performed by him or her, made available under the provisions on the Central Register and Information on Business Activity.

§ 10 COMPLAINTS ABOUT PRODUCTS

1. The Seller is responsible for the compliance of the performance with the contract, in particular he is obliged to deliver to the Consumer a Product free from defects and consistent with the concluded Sales Agreement under the terms specified in the Act of 30 May 2014 on consumer rights.

2. The Seller is liable for any lack of conformity of the Product with the Sales Agreement existing at the time of its delivery to the Consumer and revealed within 2 years from that time, unless the expiry date of the Product is longer.

3. A complaint may be submitted by the Consumer in the following form:

1. by post (registered mail) to the following address: Hollywood Hair Office, ul. Belwederska 40/3, 00-59 Warsaw,
2. via e-mail to the following e-mail address: reklamacje@hollywoodhair.pl
3. via the dedicated "complaints" form available on the Website.

4. The complaint should include the name and surname of the person filing the complaint, information regarding the complaint, in particular the type and date of occurrence of the defect, a request for a method of bringing the Product into compliance with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement, and the Customer's contact details to which the Seller should send a response, provided that the requirements specified above are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

5. The Seller will respond to the complaint immediately, no later than within 14 days from the date of its receipt.

6. In the event of non-compliance of the Product with the Sales Agreement, the Customer who is a Consumer has the rights specified in Articles 43d and 43e of the Act of 30 May 2014 on consumer rights.

7. In the event of non-compliance of the Product with the Sales Agreement, the Customer who is a Consumer may request:

1. its repair or
2. exchange.

8. The Seller may make a replacement when the Consumer requests a repair, or the Seller may make a repair when the Consumer requests a replacement, if bringing the Product into conformity with the Sales Agreement in the manner chosen by the Consumer:

1. it is impossible or
2. would require excessive costs for the Seller.

9. The Seller may refuse to bring the Product into compliance with the Sales Agreement if repair and replacement are impossible or would require excessive costs for the Seller.

10. The Seller will repair or replace the Product within a reasonable time from the moment the Consumer notifies the Seller of the lack of conformity, and without undue inconvenience to the Consumer, taking into account the nature of the Product and the purpose for which the Consumer purchased it. The Consumer is obligated to make the Product to be repaired or replaced available to the Seller. The costs of repair or replacement and collection of the Product are borne by the Seller.

11. The Consumer has the right to submit a declaration of price reduction or withdrawal from the Sales Agreement if:

1. The Seller refused to bring the Product into compliance with the Sales Agreement,
2. The Seller has not brought the Product into compliance with the Sales Agreement,
3. the lack of conformity of the Product with the Sales Agreement persists even though the Seller has attempted to bring the Product into conformity with the Sales Agreement,
4. the lack of conformity of the Product with the Sales Agreement is so significant that it justifies a price reduction or withdrawal from the agreement without prior request for repair or replacement of the Product,
5. it is clear from the Seller's statement or the circumstances that the Seller will not bring the Product into compliance with the Sales Agreement within a reasonable time or without excessive inconvenience to the Consumer.

12. If the Consumer submits a price reduction request, any amounts due as a result of exercising this right will be refunded to the Consumer no later than 14 days from the date the Seller receives the Consumer's price reduction request. The refund will be made using the same payment method the Consumer used to pay for the Product, unless the Consumer consents to a different refund method.

13. If the Consumer exercises their right to withdraw from the Sales Agreement in the cases referred to in paragraph 11 above, the Consumer is obligated to return the Product to the Seller immediately. All costs associated with returning the Product in such a case will be borne by the Seller. The Seller will refund the purchase price within 14 days of receiving the Product or proof of its return.

14. Products offered in the Online Store may optionally be covered by a warranty. In such a case, the Customer shall exercise warranty rights in accordance with the terms and conditions set forth on the warranty card attached to each Product covered by the warranty.

15. If the Product is covered by a warranty, the Customer may make a complaint about the Product using:

1. rights arising from the granted warranty - in such a situation, the Customer submits a complaint regarding the Product directly to the guarantor (entity granting the warranty) indicated in the warranty card;
2. the rights to which he is entitled in the event of non-compliance of the Product with the Sales Agreement - in such a case, the Consumer submits a complaint directly to the Seller under the terms described in this § 10.

16. The provisions of paragraphs 1-15 shall also apply to a natural person concluding a contract directly related to his or her business activity, when the content of that contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of the business activity performed by him or her, made available under the provisions on the Central Register and Information on Business Activity.

17. If the Customer is not a Consumer or an entrepreneur with Consumer rights, the Seller's liability under the warranty is excluded. Regardless of the above, the Seller's liability towards a Customer who is not a Consumer or an entrepreneur with Consumer rights is limited – both for a single claim and for all claims in total – to the amount of the Price paid, and the Seller is not liable for lost profits.

§ 11 OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND SEEKING CLAIMS

1. After completing the complaint procedure, the Customer may use the following out-of-court methods of complaint handling and redress:

1. apply to the provincial inspector of the Trade Inspection to initiate proceedings for the out-of-court resolution of the dispute,
2. refer the case to the permanent arbitration court at the provincial inspector of the Trade Inspection,
3. contact the municipal or district consumer ombudsman or a social organization whose statutory tasks include consumer protection, including the Consumer Federation.

2. Additional information on the possibility for a User who is a Consumer to use extrajudicial methods of dealing with complaints and pursuing claims is available on the website of the Office of Competition and Consumer Protection at: https://www.polubowne.uokik.gov.pl/ . Additionally, a User who is a consumer has the right to contact the national contact point that provides consumers with information on amicable dispute resolution (address: Plac Powstańców Warszawy 1, 00-950 Warsaw, e-mail: kontakt.adr@uokik.gov.pl); more details are available at the following address https://polubowne.uokik.gov.pl/kontakt,7,pl.html .

3. Using the above methods of handling complaints and pursuing claims is voluntary, meaning that both parties must consent to such a procedure. The above provisions are for informational purposes only and do not constitute an obligation on the Seller to use out-of-court dispute resolution methods.

§ 12 COUNTERACTING ILLEGAL CONTENT

1. Within the Online Store, the Seller provides Customers with indirect services within the meaning of DSA, which include the possibility of posting opinions about Products in the Online Store.

2. When using the Online Store, the Customer is obliged not to provide, transmit or publish illegal Content referred to in paragraph 3 below.

3. Illegal Content shall be understood as content that violates applicable law, good customs or is contrary to the provisions of the Regulations, i.e. in particular content that:

1. infringes copyright and intellectual property rights, personal data protection law or trade secrets,
2. infringe the personal rights of third parties or the principles of social coexistence,
3. contain content of a discriminatory, offensive, vulgar nature, inciting hatred, or inciting violence,
4. are misleading or may be misleading, harming public opinion (so-called disinformation content),
5. they evoke negative emotions in the recipient, including promoting behaviors that are dangerous to life and health,
6. contain links to websites, references to other websites or computer programs, or are spam,
7. contain advertising and/or marketing content relating to activities conducted by third parties.

4. The Seller is entitled to moderate illegal Content, i.e. take actions aimed at identifying illegal Content and combating it, including removing it or preventing access to illegal Content.

5. The Seller does not conduct prior or automated identification or verification of illegal Content.

6. The Seller is entitled to moderate illegal Content of users of the Online Store on its own initiative or as a result of reports submitted by other users or third parties who consider the reported content to be illegal or inconsistent with the Regulations.

7. If the Customer or another user of the Online Store identifies Content that, in their opinion, violates the Regulations or constitutes illegal Content within the meaning of these Regulations, the Customer or user of the Online Store may report this Content to the Seller via e-mail to the following address: kontakt@hollywoodhair.pl (contact point).

8. The Seller recommends indicating in the notification:

1. name, surname and e-mail address of the reporting person, except in the case of a report concerning information deemed to be related to the offences referred to in Articles 3-7 of Directive 2011/93/EU (i.e. offences relating to sexual abuse or exploitation, child pornography, solicitation of children for sexual purposes and inciting, aiding and abetting or attempting to commit such offences),
2. an explanation of the reasons why the person making the report believes that the reported Content constitutes illegal Content or Content that does not comply with the Terms and Conditions;
3. specifying the location of the illegal Content (location on the Website or indicating the appropriate URL code) or the address of the website where the illegal Content is located,
4. a statement confirming that the report is made in good faith and that the information contained therein is complete and correct.

9. If the report does not contain all the information referred to in paragraph 8 above or contains errors, the Seller will request the reporting person to supplement/correct the report within 14 days of receiving the report. At the same time, the Seller will instruct the reporting person that failure to supplement the information within the specified timeframe will result in the report not being processed.

10. The Seller, after receiving a complete notification, will immediately confirm its receipt to the person submitting the notification by sending a message to the email address provided in the notification.

11. The Seller is obliged to consider the notification no later than within 14 days from the date of receipt of the complete notification.

12. During the period of consideration of the application and verification of the reported Content, the Seller may block the visibility of the reported Content to other users of the Online Store, and may also request the submission of additional information and/or documents necessary to carry out verification.

13. The evaluation of Content and its moderation by the Seller shall be carried out in an objective and proportionate manner, with respect for legal provisions as well as generally recognized values ​​such as freedom of expression and the right to information.

14. After verifying the submitted Content, the Seller decides whether to:

1. deletion, preventing access to them by other users, limiting their visibility, suspension or termination of the provision of a digital service, suspension or termination of the contract for the provision of services by electronic means in the scope of the Customer Account or
2. no violation of the Regulations.

15. The Seller will immediately inform the reporting person and the user who posted the illegal Content about the decision made, providing them with the justification for the decision and information on the possibility of filing an appeal against the Seller's decision.

16. The appeal may be submitted electronically via: e-mail to the following e-mail address: kontakt@hollywoodhair.pl (contact point).

17. The appeal should include:

1. name and contact details of the person submitting the appeal,
2. indication of the reasons for questioning the decision, the scope of the request and the arguments justifying the request.

18. The Seller will review the appeal no later than 14 days from the date of its receipt. The Seller will inform the person filing the appeal of the decision issued as a result of the appeal, providing the justification for the decision and information about the possibility of using extrajudicial means of redress referred to in § 11 of the Regulations.

19. When assessing the Content, verifying the notification referred to in paragraph 7 above, and issuing a decision in matters specified in this § 12, the Seller does not use automated decision-making systems.

20. If the Seller becomes aware that, through the use of the Online Store, a crime has been committed, is being committed or may be committed that threatens the life or safety of a person or persons, the Seller is obliged to inform the competent law enforcement, judicial or administrative authorities of its suspicion.

§ 13 PERSONAL DATA PROTECTION

1. The administrator of Customers' personal data is the Seller.

2. Providing personal data by the Customer is voluntary, but necessary in order to create a Customer Account, place an Order and conclude a Sales Agreement.

3. Detailed information on the protection of personal data is included in the Privacy Policy available at the following link: www.hollywoodhair.pl/polityka-prywatności.

§ 14 FINAL PROVISIONS

1. The Seller reserves the right to make changes to these Regulations, provided that the Regulations in the wording in force on the date of conclusion of the Sales Agreement shall apply to Customers who concluded the Sales Agreement before the date of such changes.

2. Changes to the provisions of the Regulations may only be introduced for important reasons, i.e. in the following situations:

1. changes to the scope of provision of services to which the provisions of the Regulations apply, by introducing new, modifying or withdrawing existing functions or services covered by the Regulations,
2. changes to IT systems or technical or technological solutions used by the Seller, in particular those relating to payment mechanisms to which the provisions of the Regulations apply,
3. changes to generally applicable legal provisions or when the need for change results from a final administrative decision or a final court judgment, as well as from guidelines, orders, recommendations, interpretations or recommendations of authorized bodies, including the Office of Competition and Consumer Protection,
4. the need to introduce editorial and organizational changes, change the Seller's data (e.g. address details, website address, e-mail address, telephone number).

3. The Seller will inform Customers about changes to the Regulations by posting the amended content of the Regulations in the Online Store, provided that Customers who have concluded an agreement for the provision of Electronic Services in the subject of the Customer Account will be notified of each change to the Regulations by e-mail to the e-mail address provided by the Customer when registering the Customer Account.

4. The change to the Regulations comes into effect 14 days after the date of informing the Customer about the change in the manner described in section 3 above, subject to section 5 below.

5. In the case of Customers who have concluded an agreement for the provision of Electronic Services regarding the Customer Account, they have the right to terminate this agreement within 14 days from the date of receiving information about changes to the Regulations. The termination notice should be submitted electronically to the e-mail address: kontakt@hollywoodhair.pl or via the dedicated "contact" form available on the Website. The Regulations in their new, amended wording are binding on the Customer if, within 14 days from the date of delivery of the amended Regulations, the Customer does not submit a declaration of intent to terminate the agreement for the provision of Electronic Services regarding the Customer Account. After the ineffective expiry of this deadline, the Customer is presumed to have accepted the changes introduced to the Regulations. If, within 14 days from the date of delivery of the amended Regulations, the Customer submits a declaration of intent to terminate this agreement in connection with the change to the Regulations, the Agreement expires with effect on the day preceding the date on which the changes come into force.

6. With respect to the provisions of the Regulations concerning Customers who are not Consumers, paragraphs 3-5 do not apply, and changes to the Regulations concerning Customers who are not Consumers may be made without giving reasons and at any time. Any disputes between the Seller and Customers who are not Consumers will be resolved by a court having jurisdiction over the Seller's registered office.

7. Sales agreements and agreements regarding Electronic Services concluded in the Online Store are concluded in Polish.

8. The Regulations come into force on 27/06/2025