Hollywood Hair Loyalty Program Terms and Conditions

§1. General provisions

The loyalty program is designed for Hollywood Hair salon clients who regularly use high-quality and value services.

Participation in the program begins when you receive your loyalty card at the salon.

The card is personal and cannot be transferred to third parties.

Participation in the program is voluntary.

The program participant consents to the processing of their personal data by Hollywood Hair for the purpose of implementing the loyalty program, in accordance with applicable GDPR regulations. The data is used solely for the purposes of identifying the participant, calculating benefits, and for marketing communications, if the participant has consented.

§2. Rules for awarding stickers ("stamps")

The sticker is awarded only for visits during which the client used services with a total value of at least PLN 700 .

Regardless of the number of services performed during one visit, one sticker is awarded.

Stickers are not awarded for purchases of products or services worth less than PLN 700.

Stickers are only issued on the day the service is performed after payment. Stickers cannot be issued retroactively.

§2a. Verification and fair use of the program

In the event of suspicion of unauthorized use of the loyalty program (e.g. card transfer, forging stickers, making fictitious transactions or requesting discounts contrary to the program rules), Hollywood Hair salon has the right to:
a) verification of visit and payment history,
b) refusal to grant a discount or benefit,
c) invalidation of the loyalty card.

The salon's decision in this regard is final.

§3. Card validity

The loyalty card is valid for 2 years from the date of the first visit during which the first sticker was received.

During this period, you can collect a maximum of 8 stickers .

If a loyalty card is lost, damaged, or misplaced, it will not be replaced or duplicated . Unused stickers will be forfeited.

§4. Discounts and privileges

After collecting a certain number of stamps, the client can take advantage of a discount or additional service, in accordance with the salon's current offer.

The product discount applies only to non-discounted products and is calculated from the regular price.

Regeneration treatment, scalp peeling or styling are performed free of charge only in combination with the main service (e.g. lifting, coloring).

§5. Special conditions

The discount on new hair is only valid for a complete hair replacement (full application of new strands).

The card cannot be combined with other promotions and cannot be exchanged for cash.

§5a. Liability and complaints

Any complaints related to the program should be reported by email to:
📩 reklamacje@hollywoodhair.pl

Complaints must be submitted within 14 days of the event occurring.
Complaints submitted after this deadline may not be considered.

§6. Changes and termination of the program

Hollywood Hair reserves the right to amend the terms and conditions of the loyalty program or terminate it at any time.

In the event of the program ending, participants may use the collected stamps until the date indicated in the termination notice.

§7. Final provisions

The loyalty program does not constitute a game of chance, a mutual bet or a promotional lottery within the meaning of the Gambling Act.

In matters not regulated by these regulations, the provisions of the Civil Code and the Consumer Rights Act shall apply.

The Program Terms and Conditions are available on the brand's website.