PRIVACY POLICY

Hollywood Hair London
Last updated: October 2025

1. Introduction

This Privacy Policy explains how Hollywood Hair London collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or visiting our salon, you agree to the terms outlined in this policy.

2. Who We Are

Hollywood Hair International Ltd
📍 81 Albany Street, NW1 4BT, London, United Kingdom
📧 office@hollywoodhair.co.uk
☎️ +44 20 3417 3650

We are the data controller for the personal information we collect.

3. What Data We Collect

We may collect and process the following personal data:

• Full name, email address, phone number

• Appointment history and service preferences

• Allergies or hair/scalp health information (when relevant)

• Payment and deposit information (non-card details only)

• Images (before/after photos, with consent)

• CCTV footage for safety and security

• Marketing preferences (if you subscribe)

4. How We Collect Your Data

We collect your data when:

• You book an appointment (via Booksy, WhatsApp, email or in-salon)

• You fill out a paper consent form

• You contact us by email or phone

• You visit our salon (CCTV may record your presence)

• You give consent to marketing or photography

5. Why We Use Your Data (Legal Basis)

We process your data for the following reasons:

• To provide services to you (contractual basis)

• To confirm appointments and send reminders (legitimate interest)

• To ensure health & safety during treatments (vital interest)

• To comply with legal obligations (tax, record keeping)

• To send marketing communications (with your consent)

6. CCTV Monitoring

Our salon premises are equipped with CCTV for security and safety purposes.

• Footage is recorded in key public areas only (no treatment rooms or toilets).

• Signs are clearly displayed informing you of CCTV use.

• CCTV recordings are retained for up to 30 days, unless required for investigation.

• Access is strictly limited to authorised staff and may be shared with law enforcement if required by law.

7. Data Retention

We keep your data only as long as necessary:

8. Sharing Your Data

We do not sell your data. We may share it with:

• Booksy (appointment booking platform)

• Legal or regulatory bodies (only when required)

• Klarna or ClearPay if you use them for payments

• IT service providers (e.g. email servers, security platforms)

All data processors are GDPR-compliant.

9. Your Rights (Under UK GDPR)

You have the right to:

• Access your data

• Request correction or deletion

• Object to processing

• Restrict processing

• Withdraw consent at any time (for marketing/photos)

• Lodge a complaint with the ICO (www.ico.org.uk)

To exercise any of these rights, contact us at:
📧 office@hollywoodhair.co.uk

10. Marketing Communications

You will only receive marketing emails, texts or WhatsApp messages if you have explicitly opted in. You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Replying STOP

• Contacting us directly

11. Use of Photographs / Videos

Before-and-after photos or videos may be taken for internal documentation or promotional purposes only with your written or verbal consent. You may revoke this consent at any time.

12. Policy Updates

We may update this Privacy Policy from time to time. The most recent version will always be available at www.hollywoodhair.co.uk/privacy-policy.

13. Questions?

For any questions about this policy or your data, contact:
📧 office@hollywoodhair.co.uk
📞 +44 20 3417 3650

 

📌 This Privacy Policy complies with UK GDPR and the ICO’s code of practice on CCTV and personal data.